MB
Matevhu B

1 reviews | Active since Dec 2009

16 Mar 2021, 09:28

PATHETIC COLD SERVICE FROM KYALAMI CORNER SHOPPING CENTRE MANAGEMENT

I received a pathetic cold service from the Centre Manager Afton De Klerk. I am a member of the Fight Club in Kyalami Corner and mostly go there between 18H00 and 19H00. The first day I went to register in January my car got stripped of the tow bar cover from the parking lot. I reported to the Fight Club Manager. Sometime in February the same car got st********** the big BMW emblem, which you could see it was picked with something like a ***** driver as it damaged a paint a bit, also reported to the Club Manager hoping that he will take it up with the centre management because I finish gym at 19H00 and the Centre Management is no longer there at that time. I did not report the incidence to police because of time and inconvenience. The car was due for service and I had to pay R2000 to replace the parts which were stollen end of February. The following day the car was stripped again, now had to send an email to the centre manager Afton De Klerk who did not even bother to acknowledge my email, until I made a follow up call, which she said she received the email she will investigate. While I was still waiting to be called to come and see the CCTV footage after about a week I get a few line email telling me that they have checked their CCTV footage and they did not see anything, and that I should give them the police case number and the responsible police man, and they will cooperate with the police, knowing very well that I did not open a case. This only shows me that they do not care about the clients who are patronizing that centre, and they don’t care what happens to them or their car as long as they are making money out of them. There was no word of sympathy from her or her cold email. I had to also question if this is the same behavior she will portray if the complaint was coming from a white person.

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Replies (1)
Kyalami Centre
Kyalami Centre's reply27 Mar 2021, 09:25
Official
We noticed you left a review of your interaction with the centre management as the suggestion offered did not work for you. The Protection of Personal Information Act requires public and private bodies to protect any "personal information" they hold relating to any person. While we do understand that you did not approach the SAPS due to lack of time and the inconvenience of it, in terms of POPIA, CCTV data falls within the scope of personal information and as such can be viewed when in possession of a case number in the presence of law enforcement agencies. Following your initial email, we did view the footage ourselves and did not find any suspicious activity around your vehicle when the camera was trained on it. You will agree it would be in everyone's best interest for us to report any opportunistic crime and identify such ******** elements on our premises. We understand how frustrating this is for you and appreciate you making us aware of your negative experience. We work hard to provide excellent customer service in a timely manner, and apologise for the inconvenience this has caused you.