Geyser keeps leaking and bad no-care attitude from Supervisor

KwikHot geyser keeps leaking water from the roof.

Customers must sit for days without hot water while they KwikHot hides behind their terms & conditions.

Dealing with the "Supervisor" is the most frustrating part as he has a complete no-care attitude. Customers must just wait; he does not have a care in the world on what the customer needs.

How are these companies with such bad customer service still open?