7 to 10 day GUESSTIMATE for service 😂

Had a new geyser fitted and a month later the earth leakage starts tripping. Phone the plumber, he says I need to call an electrician. So I need to pay an electrician to come out find the fault and confirm it's the new geysers element. Log a claim in Jhb and wait for Cape Town centre to contact me. 4 days no contact. I phone Jhb, wait 30 minutes, agent answers puts me on hold and then cuts me off. Phone Cape Town service centre. Get told by the agent that she "Guesstimates" that there is a 7 to 10 day backlog. Why?.. I am told because of High call volumes currently and the taxi strike. Not because of an inferior product. Ask to speak to the manager, told he wasn't feeling well and has gone home, request to speak to the supervisor and she informs me that the supervisor recently left the company. She will give my details to the manager if and when he has recovered... Absolutely shocking service, heard from the plumber that did the initial install that this has been the case for ages now and nothing to do with taxi strikes or a sick manager. About time that Insurance companies are taken to task for using a company that is unable to deliver any form of service.. They also don't reply to complaints on Hellopeter...