1 reviews | Active since Oct 2015
Pricing - Dents & Scratches - not done over phone
I had a bit of run-in with Kwik Fit at Cavendish.<br> <br> They provide an extra facility of quoting for dents and scratches by proving an email quote.<br> <br> Over the telephone, they confirmed that they have quoted of the dents and scratches. Unfortunately I accepted the telephonic quote.<br> <br> Rule: Rather be at the location (Cavendish) with all the spot pointed out and clearly documented in the quote.<br> <br> A call later to Jonathan, the General Manager, kindly sorted out my issues with no extra costs.<br> <br> Many thanks to Jonathan and my humble apologies to Andre, Ernest and Cheslyn, who got the worst out of me.
I have sent yuor complaint to the GM and will get back to you as soon as I have a response from him.
I have sent yuor complaint to the GM and will get back to you as soon as I have a response from him.
Dear Mr Sulaiman,
We are grateful that you have notified us about this incident and despite the unfortunate incident of providing the quote via telephone - our branch manager Jonathan, was able to assist and resolve this problem. We appreciate your valued feedback and will consider this going forward.
Dear Mr Sulaiman,
We are grateful that you have notified us about this incident and despite the unfortunate incident of providing the quote via telephone - our branch manager Jonathan, was able to assist and resolve this problem. We appreciate your valued feedback and will consider this going forward.