Kwik-Fit Brackenfell - ********* Behavior and Poor Service

<p>Dear Sir/Madam,</p> <p> </p> <p>RE: Kwik-Fit Brackenfell - ********* Behavior and Poor Service</p> <p> </p> <p>My name is Z. Matu from Cape Town and I would like to log a complaint for a very bad treatment and poor service that I received from Kwik-Fit Brackenfell. On Saturday, 28 May 2016 my car had a problem with a Clutch and I took it to Kwik-Fit Brackenfell for repairs. They replaced the clutch with a new kit i.e. Clucth & Concentric Slave and I fetched it on Monday, 30 May 2016 and I was excited since my car was back to it's normal drivable state.</p> <p> </p> <p>On Thursday, 07 July 2016 the clutch problem resurfaced again and I took the car back to Kwik-Fit Brackenfell hoping that they would fix it for free since I was told the service had a 1 year guarantee. They checked the car and discovered that it had a broken Concentric Slave again and it had to be replaced. Mr. Johann Pierre, the</p> <p>owner of the Workshop told me that I would have to pay R3400.00 i.e. (R1500 for Labour & R1900 for a new Concentric Slave) to replace the part not knowing that I had already spoken to his employee (Xolani) who worked on the car to find out the root cause of the problem.</p> <p> </p> <p>I then told Mr. Johann Pierre I couldn't pay for the same thing again that was fitted about a month ago and I know for a fact it's the same part that was broken I heard from his employees. He was so angry such that he ended up shouting at Xolani (his employee) for telling me the truth and forced me to pay R1500 for the labour without even fixing my car. He (Mr. Johann Pierre) threatened to tow my car to the storage if I refuse to pay for the labour and charge me R300 per day. In desperation to release my car, I ended up paying the R1500 for the labour and I towed my car to another Mechanic to get it fixed.</p> <p> </p> <p>I was so disappointed and frustrated with their poor service and I couldn't believe if that's how they treat their customers. I think he took advantage of me knowing that I didn't know much about cars and I was also kind of like desperate to get my car fixed.</p> <p> </p> <p>Disappointed Customer,</p> <p> </p> <p>Z. Matu ( ********** 059)</p>