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jJ
john J

1 reviews | Active since Jan 2015

31 Oct 2016, 13:01

Fire Away

<p>Took my car in for service on Monday 16th October 2016 for a Wheel allignment, Hand brake fine tune and some minor welding.</p> <p>Paid the amount of R1241</p> <p>(R250 Hand brake)</p> <p>(R250 Wheel allignment)</p> <p>(R741Welding)</p> <p>Returned to their site only to find me car had almost gone up in flames due to the welder.</p> <p>It has been 2whole weeks and to date I haven't received any feedback from their insurance company or themselves as to how long it's gonna take to have it fixed.</p> <p>Each phonecall or visit to their premises results in a run around.</p> <p>Called their Insurance company personally whom promised to return my call last friday( no call as yet)</p>

0
Replies (9)
Kwik Fit
Kwik Fit's reply31 Oct 2016, 13:07
Official

Good Day,

Thank You for your feedback, kindly advise which KwikFit branch you are referring to?

Regards

KwikFit Management Team

Best regards,

jJ
john J's update31 Oct 2016, 13:07
Reviewer Update

Date was incorrect Took my car in on the 17th

jJ
john J's update31 Oct 2016, 13:07
Reviewer Update

Stellenbosch

Kwik Fit
Kwik Fit's reply31 Oct 2016, 13:57
Official

Dear John,

We are aware of this issue as this has been reported to our insurance company. However, the delay is with our insurance company and we will try our best to follow up with them and ask them to treat as priority.

A representative from KwikFit will be in contact with you.

Kind Regards

KwikFit Management Team

Best regards,

jJ
john J's update31 Oct 2016, 14:04
Reviewer Update

Sorry if I don't take your word for it....

Have been waiting for a call from your Stellenbosch branch.

Have explained to them I need my car for work as well as to transport my wife.

I have requested info regarding a Courtesy car and to date no response.

So forgive me for not holding my breath.....

This issue should have been resolved before I even needed to log a complaint.

jJ
john J's update01 Nov 2016, 10:59
Reviewer Update

Please fwd me your Insurance's contact details

Or even the Name of the company only.

I work in the Insurance industry and it takes a min of 48hours to give feedback this has gone on for 2weeks exactly to the day with As I stated yesterday absolutelh No feedback from your Branch in Stellenbosch.

jJ
john J's update07 Nov 2016, 09:54
Reviewer Update

As I pointed out in my previous posts

I have not received any feedback from THIS "Service" Company to date.

It has been 3weeks and no update received

No Claim Referenve Nr has been communicated even though IT has been reported to your Insurance Company.

No Courtesy car has been supp**** even though I have requested such on numerous occassions.

Just goes to show

Not only does their service suck even their service after they mess up sucks......

#kwikfitmustfall

jJ
john J's update07 Nov 2016, 13:45
Reviewer Update

So as it stands Kwik Fit's Management Team is full of ****.

I have spent the whole morning in telephonic conversation with Zurich Insurance whom informs me they have NEVER received a claim for the issue I have been raving about.

The Manager @ Stellenbosch swears he was informed that he could only list a claim once he has submitted 3quotations for the repairs to be done on my vehicle.

Zurich has been very helpful especially Mr Njabulo & informs me I qualify for a Courtesy car Provided their Client Kwik Fit Stellenbosch Manager George submits the claim....

I ask of you why does he insist on Bull****ting a client whom PAID for their services IN FULL????

Next step My lawyer will be getting in touch with you assholes LYLE AND GEORGE......

jJ
john J's update10 Nov 2016, 12:44
Reviewer Update

So I have been informed by the Manager at the Stellenbosch Branch to come and fetch my car and pay for the repairs to my car out of ny own pocket.

NICE.

This so-called Manager : George

Feels certain enough of his case that he rep**** via whatsapp

Stupidity in action

Manager of a company strictly through inbreeding