Kwickclick Service

On the 2 February 2020, I made an online Purchase at Kwickclick.com. I sent through the proof of eft and received an email stating my purchase will be delivered to me on 7 February 2020. I didn't receive the item. I sent an email nad received a reply on 10 February 2020 stating that the item will arrive before 5pm. There was no delivery, I tried calling the landline and sent what's app messages no reply. I wrote another email and I was told that the logistics partner had damaged my item and if I would prefer a refund or replacement, I chose the replacement as the item which I ordered was a Nintendo Switch Lite handheld console. I then requested a tracking number and name of Logistics company and was told that it is an in house arrangement and this info isn't available. I received another email asking again would I prefer refund or replacement. I rep**** to Kwickclick saying that they are now stalling and I want my delivery by the end of the week. In previous emails they say they are working on getting the item to me by the end of the week and on the email I received today they say that they are now working on getting the item dispatched by the end of the week. I am now questioning the legitimacy of this organisation. Is this good business practice or am I being taken for a ride?