K-Way poor service

I bought a K-way jacket in march, and we all know those are not cheap. Mine unfortunately got damaged a while ago - went to our local cape union mart to send it away so that k-way can fix it. After 6 weeks i received my jacket back, not fixed, and hardly any feedback during those 6weeks from kway. Apparently kway doesnt have the material to fix my jacket - how is that even possible?! Your make thousands of these jackets!! I called kway’s call centre last week, was told they will look into the situasion and let me know - obviously no response. Totally unacceptable! What good is a jacket that cannot be worn? There’s a reason why we all by expensive kway jackets - because of the quality and after service. Only to discover their isn’t any after service. So dissapointed.