Bad attitude and poor hospitality

we booked the place for a weekend, the treatment we received was poor and the attitude was bad, When we got to the place we were shouted at for getting lost, I mean we in a reserve and they should implement security then there is no need for their guest to get lost , Annette the lady who welcomed us was not pleasant, she roughly drove behind us as we were trying to find our way, her remark was \cant we read the signs""