Horrible Service, ****, Unreliable. False advertising resulting in horrible Tombstones being delivered

Company name on Facebook now changed from Vakele Tombstones to Kwa-Komani Tombstones.

Purchased a tombstone selected from their catalogue on March 16 2021. They erected in over Easter weekend, upon receiving pictures of the installation I noticed that the tombstone was different from the one we selected, the quality of the work was horrible, and there was a gap along the side of the grave as the slab did not fully cover the grave. We had been specific on the foundation needed as the tombstone previous installed had collapsed into the grave - but it was was not done as per our agreement. Upon waiting for him to correct the errors listed to him, we submitted a complaint to him on 9 April, he resolved to refund us the money we had paid then collect his tombstone. However, he did not keep his promise, he eventually collected his tombstone in July without first paying refund or notifying that he would collect. My father's grave was left in a horrible state, we managed to purchase a tombstone from another company. But we are still waiting for our refund from Christopher Yongama Vakele of Vakele Tombstones/Vakele Property Group / Vakele Group to date. He no longer takes my calls, before then he kept making empty promises about going to deposit the money into my account. It has been months now, he did not comply even when requested to do so by Consumer Goods and Services Ombudsman. Instead of resolving our issues and refunding us our monies he has now changed company name to Kwa-Komani Tombstones on Facebook.