Terrible, appalling customer experience

<p>I'm very disappointed with the service I got at Kurt Geiger store in Mall of Africa. Last weekend I collected my lay-bye (black shoes) and when I tried them on at home, only to realise the size was wrong (too small). My foot didn't even go in. I took them back the same day to Jabulani (Sales Consultant) and informed him of the problem. He check and find that 1 store has the size, he sent them an email (since it was already late 18:00pm) and told me he'll call me first in the morning and took my receipt. The next day (Sun 10th Jul) come morning no word from him until I decided to call him after 13h00, he informed me the shoe will be sent to his store the next day (Mon) and he'll call me. I waited the whole day on Monday, no word from him. I called back in the afternoon after 18h00pm, he informed me he hasn't forgotten he'll call the next day. Tue came no word, Wed still no word from him. Not once did he ever call me, I constantly have to keep chasing after him. Till this very day I haven't heard from him, I don't know whether the shoe is or not, I have no knowledge of anything. I'm very angry and appalled by his service, at first he appeared to be genuine and helpful, but clearly all it was just an act. My patience has ran-out, I need the correct size or my money back. I've ever has such terrible experience before at any Kurt Geiger store, I'm really disappointed.</p> <p> </p>