Returns Policy (Poor Quality Product)

On the 12th of May 2015 I bought from Kurt Geiger a pair of Kurt Geiger branded slip-on shoes worth R1,695.00. I only started wearing them regularly from the month of October and the right pair immediately gave in at the bonding between leather upper and sole around the little toe area. The leather itself is also soft and tearing around the same area (image and product code available).<br> The branch staff at Midrand (The Boulders) have been helpful in their escalation of my query. I presented it to them a week ago. Kurt Geiger quality department's response this far has been that they cannot help because we are beyond their six months returns policy, meaning I had to have made a return by the 12 of November, a fete not possible because their pair gave in while I was out of the country and I only returned after the 12th.<br> I have as of this day left a message with Mr. Neil Naidoo besides a number of calls unresponded to and I am yet to get an acknowledgement and response to my query directly from his department.