Bad Service

<p>Hellopeter, I feel like i must report this incident to you, I am not happy with the treatment i reiced from Kurt Geiger at BT Ngebs Mall in Mthatha. I bought an expensive shirt in Dec/Jan for about R1295 at this retail store and i only used it once. when i was wearing it for the second time it was torn apart and i took it back to the store. the only answer i have received yesterday from the manager there by the name Stella was that Quality Assurance says its not their fault and i might have been cought by something they could not mention. When i tell them that it is their fault they dont agree and i asked them if they looked at the material of the shirt they say no but the camera pictures tells it all and i am not happy with that cause you cannot tell yourself that you have Quality Assurance who is deciding complaints based on Camera Pictures and say thats not their fault. I came to the store with my Quality Assurer and the manager couldnt dispute what she was told by my quality Assurer instead she said she will speak to her boss and the answer still from the boss was based from the Qualty Assurer who decided based on the pictures recived. I need help as i cannot waste my money just like that. I even spoke to their custormer service this morning ( Mellisa) and she told me the same storry.</p> <p>Kurt Geiger Contact: Stella ********** 210</p> <p>Mellisa@ customer service: ********** 437</p>