Shockingly horrible customer service

I had an absolutely horrible experience with Winnie from Kung Fu Chicken (Norwood) yesterday. Although I had placed my order through Uber Eats, the lady I was speaking to in attempt to resolve the issue not only explained that I shouldn't be upset because "if the drivers hoot -not call- at the gate and nobody answers, they eat the food" but she then insisted that I come to fetch my order and then hung up the phone immediately afterwards. After waiting 3 full hours for my food (which never arrived), I am obviously thoroughly disappointed by the entire experience.