ZERO Communication from KULULA!!!!!! shocking airline

Absolutely SHOCKING!!!!!!!!!!! I have tried numerous to speak to a human being at Kulula to resolve this but that is asking too much!!!!! eventually this morning i spoke to someone in new ticket sales and asked her if i can speak to a human/ management and she simply told me NO that is not possible. As I arrived at OR tambo for my 12.20 pm flight the info board suddenly showed the flight had been delayed to 7.30 pm! (7 HOURS LATER!!!!!!) At no stage was I ever sent an email / an sms / a phone call to warn about the delay.. Absolutely NOTHING/ NO communication

It was essential that I get to Durban on the 10th as I had a very specific itinerary and transport had been arranged on the Durban side to take me to visit my mom who is not well and was the entire reason why I had to fly as an emergency to Durban on that specific day and at that specific time. I was told to stand in the kulula customer service queue to sort this out, which was about 50 people long, ONE person working at the “customer service counter” and obviously the queue NOT moving. As it was imperative that I get to Durban I was lucky enough to then book a ticket with Cemair for their 13.30 flight for R2200 (over and above what I had already paid!!!!) so I left the Kulula queue to get on the cemair flight. When I tried to sort this out with Kulula I was told that I was a NO SHOW for the flight on the evening of the 10th!!!! Seriously I was expected to sit at the airport for 8 hours while my mother is lying in a hospital bed???????

Lets see if Kulula will reimburse me with immediate effect for not only the original cost of the air ticket but also for the difference of the airticket with Cemair which was more expensive. I DO NOT want a travel bank credit – as I will never fly with this airline ever again.