Your Capitec Card is not welcome at [URL Removed]

I was able to book a return flight between Cape Town & Jo'burg for my stepson using my Capitec card (Mastercard debit card) and payment was accepted and the booking made. When I tried to change the return leg to a later flight, the system took everything right up to the last page. At that point, [URL Removed] deducted R342 from my account (I received account notification immediately) and then failed to credit me with it. The process stopped dead. I called the call centre and a very helpful lady tried to sort it out but could not, directing me instead back to my bank to ask them for a clearance code, with which I would then have to call back to complete the transaction. She explained that Kulula cannot process Capitec cards. This does not explain why I was able to buy the ticket with a Capitec card in the first place but it does indicate the attitude of Kulula to Capitec card holders. I cancelled the transaction. I will not be doing any more business with [URL Removed]