1 reviews | Active since Jul 2015
You have yet to address the bag you dented
<p>This is the second report I am writing about Kulula.com (third if you include the ACE Insurance), and nothing has been resolved, not even a mere attempt was made. Kulula you dented my bag, you need to do something about it, not just call and leave things in the air. I have been very loyal to your airline and this is how you are treating me!? </p>
Dear Keitumetse
I am disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorryfor the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent and we are doing all we can to improve security and our baggage handling services where necessary.
With this said, we are regrettably not liable for damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof luggage. We furthermore do not accept liability for damage or loss of protruding parts such as wheels, straps, pull-handles or other items that are attached to baggage.
We will however provide a letter for Insurance purposes should you request it. Please contact the Baggage Office at your arrival airport point.
Thank you for being in touch with us.
Yours Sincerely
Nazley Samuels
Customer Relations
Dear Keitumetse
I am disappointed to hear about the problems you encountered with your baggage on your flight with us. I am sorryfor the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent and we are doing all we can to improve security and our baggage handling services where necessary.
With this said, we are regrettably not liable for damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof luggage. We furthermore do not accept liability for damage or loss of protruding parts such as wheels, straps, pull-handles or other items that are attached to baggage.
We will however provide a letter for Insurance purposes should you request it. Please contact the Baggage Office at your arrival airport point.
Thank you for being in touch with us.
Yours Sincerely
Nazley Samuels
Customer Relations