1 reviews | Active since Oct 2011
WRONG SURNAME AND NOT ALLOWED TO CORRECT OR REBOOK
LAST NIGHT MY FIANCE AND I BOOKED SOME TICKETS FOR OUT FAMILY AND FRIENDS TO CAPE TOWN.<br> 3 OF THE NAMES HAD THE SAME SURNAME AND BECAUSE IT WAS SO LATE WE MISTAKENLY PUT THE SAME SURNAME FOR THE 4TH TRAVELLER. THIS MORNING WE REALISED THAT AND CALLED IN JUST TO HAVE THE SURNAME CHANGED AND WAS TOLD THEY CANNOT DO THAT WE ASKED FOR A REFUND AND TO REBOOK HOWEVER WAS TOLD THEY CANNOT REFUND AND WE WOULD JUST LOOSE OUT. I FIND THIS COMPLETELY RIDICULOUS SURELY THERE SHOULD BE SOME LENIENCY ADS THIS IS DONE ONLINE AND MISTAKES DO HAPPEN! NEVER THE LESS WE HAD TO REBOOK THE TICKET AND LOST OUT ON A TICKET BOOK WHICH IM SURE KHULUA WILL RESELL TO SOMEONE ELSE! NEVER AGAIN WILL I FLY THIS AIRLINE WITH THE PATHETIC SERVICE!! IM REALLY DISGUSTED
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented from the 23rd March 2012 as we have changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. Name changes from one person to the next is no longer allowed .
We will be in touch with you directly to advise on a solution to your request .
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations