Worst Traveling Experience Ever

Never in my life have I had such an unpleasant experience traveling for a holiday. We booked a Return flight on kulula.com from jhb to durban. Scheduled time was 17:15. The flight had been delayed by more than 6 hours, and because we had a one year old baby with us, it wasn’t an option. We rescheduled our flight to the next morning 7am. Got there, kulula had lost our bags, took an hour to find, we eventually proceeded to the checkin counters, they couldn’t check us in, because someone messed up the flight changes, took almost another hour to sort, which was just as well, because the 7am Flight had also been delayed by more than 3 hours. When we got to Durban, they had broken a wheel off my wife’s new bag. Returning to jhb was just as messy, as we stood in the boarding queue for more than an hour, to only be told the flight had also been delayed until further notice. Back at the ticket sales office, the staff members just pilled up there shoulders, saying there was nothing they could (more like “would”) do for us. We eventually boarded at well after 6 (with an extremely irritated one year old baby). After arriving at jhb, we stood waiting for more than an hour for our baby’s car seat, which they couldn’t find. Eventually found that it was still in Durban. At this point our baby was screaming constantly with it being way past bed time and being u comfortable the whole day, so we simply had to leave without a car seat. Kulula has wasted and ruined at least 3 days of our very short holiday as well as broken our luggage and left a car seat. Worst experience ever.