Worst service, no access and pathetic staff

I booked a flight via Discovery on the Kulula platform. They need to learn the definition of a contingency plan in the event of a potential disaster such as the corona virus. Step up the way Airbnb electronically make contact, allow changes and reimbursed within 10 days. Kulula still operate their aviation and manner to communicate in the age old tradition. Sucking to say the least. Your brand reputation is in tatters and I would suggest the alliance with Vitality & Emirates should be terminated because it is a reputational risk to those 2 brans. I will never deal with Kulula