Worst service ever

I habe booked a return flight. Unfortunately COVID-19 happened. Kulula contact me once to ask what I WANT to do I said I want a refund. Up to date no one contact me. If they can look on their F..up system A Y STANDER ID *** CONTACT NUMBER *** IT WAS A RETURN TICKET FROM CAPE TOWN TO OR TAMBO AND THEN BACK AGAIN. CAN SOMEONE PLEASE HELP ME AND LET ME KNOW WHEN I WILL GET THE REFUND.