Worst service ever!!

Dear Kulula,

On the 20th of December 2018 I went Lanseria airport with my 1 year old daughter to board a 08h30 flight of which was booked in July already.

When I went to check in the lady who was helping me couldn't find my booking and I was told to go to the inquiry desk. To my amazement I found out that my booking was cancelled. The customer service rep couldnt tell me who cancelled my booking and for what reason. Instead I was advised to buy another ticket for R1900, imagine all this confusion and time wasted while I had a 1 year old with me at the time who was now panicking and crying.

I had no choice but to buy the ticket because I havent been home for the whole year. This was the worst experience I have ever encountered and I demand someone to contact me for a full refund as well as compensation for this mess. What would have happened if I didnt have the money to buy another ticket?

Being someone who who hasn't been home for a long time, now I could enjoy my stay and Christmas because I had to use the money that was meant for my family to buy another ticket because of your poor service.

I have wrote on you Facebook page on 25th December and I was promised that someone will contact me till this day.

Please do the right thing.