AM
Andani M
1 reviews | Active since Oct 2013
26 Nov 2015, 21:16
worst service !!!
My gosh.... I have been flying with kulula for almost 5 years and today spoiled everything. I drove all the way to cape town airport to make a booking for an unaccompanied 12 year old and only to be told that they cannot help. This is after i called their call centre twice and was told to go straight to the airport. When the lady at the helpdesk looked disinterested the manager could care less. They all just assumed i understood the one line explanation. I am really disgusted and wish you give training to your staff for customer service. Thank God for your competitors i booked a flight in 5minutes for the unaccompanied minor and no extras for assistance. I hate kulula :(
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Kulula.com's replyOfficial
27 Nov 2015, 10:31Hello Bluezeyes ,
Thank you for your post .
Please allow me to apologise for your dissatisfaction with our service . With regards to the flight bookings for unaccompanied minors , it is mentioned on our website children (aged 2 to 12 years) must have their own ticket and be accompanied by an adult aged 16 years or older . The airport staff were correct in advising that we do no accept unaccompanied minors (2-12yrs ) on kulula.com however we provide the meet and assist service for young passengers (12-16 years) .
We expect our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional and helpful manner.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila Khan
Thank you for your post .
Please allow me to apologise for your dissatisfaction with our service . With regards to the flight bookings for unaccompanied minors , it is mentioned on our website children (aged 2 to 12 years) must have their own ticket and be accompanied by an adult aged 16 years or older . The airport staff were correct in advising that we do no accept unaccompanied minors (2-12yrs ) on kulula.com however we provide the meet and assist service for young passengers (12-16 years) .
We expect our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional and helpful manner.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila Khan
Kulula.com's reply27 Nov 2015, 10:31
Official
Hello Bluezeyes ,
Thank you for your post .
Please allow me to apologise for your dissatisfaction with our service . With regards to the flight bookings for unaccompanied minors , it is mentioned on our website children (aged 2 to 12 years) must have their own ticket and be accompanied by an adult aged 16 years or older . The airport staff were correct in advising that we do no accept unaccompanied minors (2-12yrs ) on kulula.com however we provide the meet and assist service for young passengers (12-16 years) .
We expect our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional and helpful manner.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila Khan
Thank you for your post .
Please allow me to apologise for your dissatisfaction with our service . With regards to the flight bookings for unaccompanied minors , it is mentioned on our website children (aged 2 to 12 years) must have their own ticket and be accompanied by an adult aged 16 years or older . The airport staff were correct in advising that we do no accept unaccompanied minors (2-12yrs ) on kulula.com however we provide the meet and assist service for young passengers (12-16 years) .
We expect our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional and helpful manner.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila Khan