AK
Andisiwe K

1 reviews | Active since Jan 2019

13 Mar 2022, 18:31

Worst experience with Kulula airline

I booked an 08:45am flight for 13/03/22 and experienced so much frustration from this airline! I understand your flights are suspended but why did you not ensure your clients are nit disadvantaged?? You first sent confirmation that you are changing flight time to 16:55 which was bad enough. Then just before 2pm you sent an sms to say flight is canceled?! You went on to say you will arrange alternative flight at similar time but did nothing.

I'm stuck in Johannesburg! I have early meetings tomorrow in Cape Town. Flights are all fully booked now and to make it worse morning flights are ridiculously expensive because of the demand right now. I am so annoyed and I want my money. I have no interest in using your airline again because you have no regard for people! How could you not arrange anything. And your call centre drops our calls after holding for 20 minutes. Absolutely pathetic service and no regard for people.

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