Worst Customer Service EVER!!!!!!

On 18 October 2021 I booked 2 flights for departure 30 November. The 1st Flight was from King Shaka to ORT at 13:40 and the second is returning to King Shaka at 17:20 on the same day.

Somehow Kulula had an itinerary change and moved me to 14:05 on my 1st flight and to a BA flight at 16:05 for my second flight, leaving me with 50 mins between both flights. I called and asked to move the flights further apart, the 1st was moved to 08:50 and trying to move my second flight back to Durban was a complete nightmare. I called Kulula and spoke to Wandisile, probably for an hour and he was completely useless in assisting me, he promised to call me back.... it's days later and no call back. I called again the next day, after an agent put me on hold, she dropped the call on me. Out of sheer desperation, I eventually called BA today.

Surprise surprise, they don't have a valid booking for me and have moved me back to Kulula, after spending almost 2 hours on calls with Kulula, trying to get this flight moved from BA back to Kulula, to an earlier time slot... No one bothered to communicate this with me. Had I left it, I would have pitched up at ORT with NO VALID BOOKING! So I got back onto the phone, called Kulula and guess what, they can't change my booking for some reason or the other... This after being put on hold for ONE HOUR!!!!! I was then told by Azola that I'll be called back. I'm not holding my breath.

This is the 2nd time this year that I've booked with Kulula and it's the 2nd time that they chop and change my flights as they please. I hate this airline!!!!!!!! Stick with Safair people, they are by superior with their customer service. Kulula makes me want to have diarrhea!