1 reviews | Active since Jan 2016
WORST CUSTOMER SERVICE!!!!!!!
<p>today i called Kulula's customer service line to enquire about flight prices on the sight, a person named Aisha Ismail answered my call. i explained my problem to er and she proceeded to explain that i might be on the wrong sight which i wasnt but that was not the problem. I then explained to her that i was on the correct sight and still was not having any sucess, she then proceeded to tell me that i dont know what im doing and laughed because she said i was not doing what she said. I explained that she clearly doesnt enjoy her job because this is pathetic customer service she was not helping with my query but rather telling me that i did not know what i was doing. After listening to her i asked if she understood the meaning of customer service and she responsed by saying she doesnt appreciate my sarcastic responses. honestly KULULA NEEDS TO EMPLOY PEOPLE THAT ACTUALLY WANT A JOB. employ people that want to help customers and i will make sure that i put this on every social network so others dont have to experience this pathetic service. Mango Airlines may not be the best but they sure as hell know what customer service is. well done Kulula yet ANOTHER UNHAPPY CUSTOMER!!!!!!!</p>
Good Morning Prenucia
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
After reading your comments about your interaction with our Contact Centre, I certainly do understand and acknowledge why you wanted to bring this to our attention.
We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated and a copy of your letter has been forwarded to the responsible department head for internal review. We can assure you that corrective measures will be put in place to prevent this from happening in future.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Good Morning Prenucia
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
After reading your comments about your interaction with our Contact Centre, I certainly do understand and acknowledge why you wanted to bring this to our attention.
We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated and a copy of your letter has been forwarded to the responsible department head for internal review. We can assure you that corrective measures will be put in place to prevent this from happening in future.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
