Worst Booking Experience EVER!!!!!!

What a painful experience 23mins 54 seconds on the phone while driving just to add my daughter to my flight booking. This chap was rude, annoying and a down right *****. I want a refund for my airtime that was burnt while I was put on hold by this one. He needs customer service training. 17 minutes into the call he puts me on hold and is gone forever.... probably making a cuppa tea???? I don't know he was gone long enough. He doesn't even apologize and I have worked call center you are supposed to let the caller know you will be a few minutes and check in with the caller every 2 mins or so. I almost dropped the call because I didn't know if this one was coming back. If my work ticket hasn't already been booked with Kulula I would have dropped the call and gone to SAA!!!!!!