GU
Gervinee U

1 reviews | Active since Feb 2016

20 Feb 2016, 17:17

WORST AIRLINE IN GENERAL!!!

I am writing this complaint whilst waiting for an update on our flight! <br> Not only did our boarding gate change without notice being given to all passengers, but we have been delayed for almost an HOUR now- after questioning the staff at the gate I was rudely responded too! <br> Not only am I a paying customer but I am entitled to be stressed due to the delay and plans made on the arrival of my flight at my HOPEFUL destination! A small smile and friendly assistance was all that I required to be content as a customer! This is not the first experience and WORST, but I had no alternative other than to fly with Kulula this afternoon. I promised never too, and I will make sure that I keep to this in the future!<br> Utterly disgusted and disappointed- not sure how your employees think they get paid! <br> I hope Kulula will feel the pain for treating their customers in such a manner! A whole aibus of upset and delayed passengers will more Han likely not return after this- \Well done KULULA and staff YOU did it AGAIN\"!!!!"

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Replies (1)
Kulula.com
Kulula.com's reply22 Feb 2016, 13:30
Official
Hello Mad1001,

Thank you for your post.

In order to respond to your post, I will need your flight details which I will request via your personal email address.

Regards.

David