YP
Yunus P
1 reviews | Active since Oct 2009
01 Apr 2015, 07:14
Worse website ever
I have been trying to make a booking with Kulula from 6am. Their website keeps crashing.<br> <br> It appears that whenever they have a sale, this same occurs which is quite suspicious and one assumes that this is deliberate to force you to purchase at the more expensive rate.<br> <br> I am really loosing fate in them as this is ********* and would rather purchase from one of their competitors and forfeit the sale price as it can't take more than an hour to make a simple booking. I would not mind spending this time of their onboard service and checkin service make up for it but those aspects are just as bad
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Replies (1)Kulula.com's replyOfficial
01 Apr 2015, 07:38Hello YunusPatel,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Kulula.com's reply01 Apr 2015, 07:38
Official
Hello YunusPatel,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
