CV
Charlene V
1 reviews | Active since Sept 2010
22 Sept 2015, 14:13
Wonderful service
I was 29 weeks pregant when I flew with Kulula. Nizaan de Bruyn that was at the desk where I was checking in really went the exstra mile trying to get me a better and more comforatble seat on the plane even though I did not ask him for one. <br> <br> Will highly recommend your service due to him doing this for me. You could do with more people like him and infact our country and do with more people that are willing to do a little exstra without even being asked. <br> <br> Great service. <br> <br> Thanks you!!
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Kulula.com's replyOfficial
22 Sept 2015, 15:13Hello cgvorster,
Thank you for getting in touch with us.
I am delighted you are pleased with the service you recently received from Nizaam . All our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have forwarded your feedback to the airport manager so that Nizaam can be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Kulula.com your choice of airlines.
Bye for now.
Fazila Khan
Customer Relations
Thank you for getting in touch with us.
I am delighted you are pleased with the service you recently received from Nizaam . All our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have forwarded your feedback to the airport manager so that Nizaam can be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Kulula.com your choice of airlines.
Bye for now.
Fazila Khan
Customer Relations
Kulula.com's reply22 Sept 2015, 15:13
Official
Hello cgvorster,
Thank you for getting in touch with us.
I am delighted you are pleased with the service you recently received from Nizaam . All our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have forwarded your feedback to the airport manager so that Nizaam can be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Kulula.com your choice of airlines.
Bye for now.
Fazila Khan
Customer Relations
Thank you for getting in touch with us.
I am delighted you are pleased with the service you recently received from Nizaam . All our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance so it is genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have forwarded your feedback to the airport manager so that Nizaam can be commended for the excellent service rendered.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Kulula.com your choice of airlines.
Bye for now.
Fazila Khan
Customer Relations