WHY MUST I STRUGGLE TO GET CARD REPLACEMENT

My kulula card got swallowed by ATM. I phoned the lost/****** card line number at FNB. It took 30 minutes to go through all the questions/answers etc. Now a number of weeks later i am still waiting for my card to be delivered ! Why must i waste my time to go through the whole call center fiasco again ? Why cant you just be effective and deliver the card with no hassles!<br> <br> This also includes writing emails to [Email Removed] with absolutely no response. However it seems that i do get my statements ...