Why do you keep cancelling flights?

Kulula, you need to understand something. If I book a flight to Durban that lands at 3pm, it's because I need to be there at 3pm. So unilaterally cancelling my flight - two weeks before - and putting me on a flight that lands at 6pm doesn't help me. At all. It's the second time you've done this. I'm over it. The only reason I still fly with you is because you're lucky enough to be associated with the Vitality programme and I get 35% off. If not for that, I'd be gone. Mango, BA and even SAA don't stuff me around as much as you do. Get your stuff together. Seriously.