AN
AJ N
1 reviews | Active since Nov 2015
27 Nov 2015, 09:48
Why 6 weeks for a refund??
On 9 November I booked a ticket online form Lanseria to Durban. The system booked it under my name(Vitality Details) and not my ID names so needless to they would not accept this as check in so I had to purchase another ticket. I phoned kulula to lodge a refund and was told that it will take 6 to 8 Weeks for refund! <br> What I want to know is WHY do I hve to wait so long for MY money and what is happening to the interest on this money. I phoned again today and spoke to a manager Shana and on my asking about my refund I was told that that is their policy and nothing they can do about it.<br> I do find this unacceptable!!!
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
27 Nov 2015, 11:49Hello ajneethling@,
Thank you for your post .
The information provided by the staff member is correct . I am aware that although it is mentioned 6-8 weeks for the refund to reflect into the original form of payment , there are occasions when the refund is reflected sooner in the passengers bank account .
I will in the interim liaise with the refunds team to ensure a speedy process.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
The information provided by the staff member is correct . I am aware that although it is mentioned 6-8 weeks for the refund to reflect into the original form of payment , there are occasions when the refund is reflected sooner in the passengers bank account .
I will in the interim liaise with the refunds team to ensure a speedy process.
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply27 Nov 2015, 11:49
Official
Hello ajneethling@,
Thank you for your post .
The information provided by the staff member is correct . I am aware that although it is mentioned 6-8 weeks for the refund to reflect into the original form of payment , there are occasions when the refund is reflected sooner in the passengers bank account .
I will in the interim liaise with the refunds team to ensure a speedy process.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post .
The information provided by the staff member is correct . I am aware that although it is mentioned 6-8 weeks for the refund to reflect into the original form of payment , there are occasions when the refund is reflected sooner in the passengers bank account .
I will in the interim liaise with the refunds team to ensure a speedy process.
Bye for now .
Fazila Khan
Customer Relations
Best regards,