What is the use of requesting my contact details and not using it

<p>On Monday, 10 October 2016 I was scheduled to fly on flight MN801 from OR Tambo to East London, at 6:45.</p> <p> </p> <p>Upon, checking in on Sunday, the flight indicated that there would be a potential delay. Not being sure whether it is an error or not, I tried contacting the call centre which was closed and therefore unable to assist. I then contacted my travel agency for assistance, who indicated that they tried contacting Kulula staff at the airport, however the phone was just ringing. The travel agency, indicated that if i didnt receive any communication from kulula, I should rather go to the airport, because if i miss that flight, the next flight is only at 16:00. The travel agency also indicated that they regularly experience instances where flight time are changed back and forth and it is safer to be on time. </p> <p> </p> <p>To my dissapointment upon arrival, my flight was delayed from 6:45 to 9:10, without receiving any communication from Kulula. Both my colleagues, confirmed that have not received any notification. Hence, my question why request my contact details and not use it.</p> <p> </p> <p>A simple sms, would have allowed me to make alternative arrangments, instead I had to postpone and miss important busines commitments at the last minute. I know your argument would be that I should have noticed it on my boarding pass, however doing an online check in prior to flight is to the passengers benefit and not a mandatory requirement. Really doubt whether I will fly with Kulula again.</p>