What is the matter with Kulula

I cannot believe that i am writing to complain about what used to be my favourite airline!! I booked 2 flights on 28 Feb 2021 and have yet to receive a confirmation email. Have tried to use their Manage My Booking but zero reply. In the past week have called their contact number about 6 times and you just hang on and hang on and zero service. What is going on? Surely you have staff that are responsible for taking calls?? I hope my matter gets resolved.

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