JR
Jovan R
1 reviews | Active since Mar 2011
01 Apr 2015, 07:27
Website still down
I've been trying to log on to Kulula's website as off 6am this morning but with no success, it's 1hr:25min later and your website is still loading. Tried calling your call centre and it takes about 10min to answer your call, then to top things off your agents put me on hold another 2 times which i think is extremely poor service kulula.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
01 Apr 2015, 10:13Hello Jovacy,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply01 Apr 2015, 10:13
Official
Hello Jovacy,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Best regards,