RH
Rob Handfield-Jones
1 reviews | Active since Mar 2009
07 Jul 2015, 14:00
Website slow and buggy
We have booked hundreds of flights with [URL Removed] over the past few years. The last two times we've booked, the website has thrown errors which are completely unhelpful and just say \call the call centre".<br> <br> The first time I did that"
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Replies (1)
Kulula.com's replyOfficial
07 Jul 2015, 15:06Hello robbifix,
Thank you for taking the time to contact us and for sharing your concerns .
It was a pleasure chattiing with you this afternoon . I would like to apologise for your dissatisfaction with the website . As I had mentioned , I will escalate your complaint to the IT team to conduct further testing in this regard . It is never our wish to disappoint nor frustrate our customers in any way .
Thank you for allowing me the opportunity of a response as it is only in this way that we can improve on our service .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
It was a pleasure chattiing with you this afternoon . I would like to apologise for your dissatisfaction with the website . As I had mentioned , I will escalate your complaint to the IT team to conduct further testing in this regard . It is never our wish to disappoint nor frustrate our customers in any way .
Thank you for allowing me the opportunity of a response as it is only in this way that we can improve on our service .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply07 Jul 2015, 15:06
Official
Hello robbifix,
Thank you for taking the time to contact us and for sharing your concerns .
It was a pleasure chattiing with you this afternoon . I would like to apologise for your dissatisfaction with the website . As I had mentioned , I will escalate your complaint to the IT team to conduct further testing in this regard . It is never our wish to disappoint nor frustrate our customers in any way .
Thank you for allowing me the opportunity of a response as it is only in this way that we can improve on our service .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
It was a pleasure chattiing with you this afternoon . I would like to apologise for your dissatisfaction with the website . As I had mentioned , I will escalate your complaint to the IT team to conduct further testing in this regard . It is never our wish to disappoint nor frustrate our customers in any way .
Thank you for allowing me the opportunity of a response as it is only in this way that we can improve on our service .
Bye for now .
Fazila Khan
Customer Relations
Best regards,