LM
Lesley M
1 reviews | Active since Apr 2010
08 Apr 2016, 14:17
we're human and life happens
Please be proactive and understand that customers and life means CHANGE....<br> and, consider the idea of 24 by 7....meaning, if you change your airline booking within 24 hours and before 7 days of travelling, REALLY....what expense have you incurred and why can this change on the website not be FREE!!!<br> we are all human....make mistakes ....and life happens....viz changes!<br> PS for THIS great idea, a free travel voucher for two to DBN or CT would be gratefully appreciated :)
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Kulula.com's replyOfficial
08 Apr 2016, 15:28Hello LMASON,
Thank you for your post and suggestions.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes or missed flights, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. If customers call within 24hours to make corrections to their flight, our Contact Centre staff will waiver the admin fee. Unfortunately we cannot waiver the upgrade fee if the same fare is not available.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Thank you for your post and suggestions.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes or missed flights, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. If customers call within 24hours to make corrections to their flight, our Contact Centre staff will waiver the admin fee. Unfortunately we cannot waiver the upgrade fee if the same fare is not available.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Kulula.com's reply08 Apr 2016, 15:28
Official
Hello LMASON,
Thank you for your post and suggestions.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes or missed flights, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. If customers call within 24hours to make corrections to their flight, our Contact Centre staff will waiver the admin fee. Unfortunately we cannot waiver the upgrade fee if the same fare is not available.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Thank you for your post and suggestions.
All our fares are subject to availability at the time of booking and not all fares are the same price. In the event of changes or missed flights, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available. If customers call within 24hours to make corrections to their flight, our Contact Centre staff will waiver the admin fee. Unfortunately we cannot waiver the upgrade fee if the same fare is not available.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR