PG
Poonam G
1 reviews | Active since Jun 2014
16 Nov 2015, 17:02
Was not allow on flight for being late
I had a flight on 12/11/2015 but was delayed due to a tire puncture and reached the check in counter 5 mins after closing. they would not allow me on the flight even thought eh flight was still boarding. I was sent to ticket counter where the consultant there did not hear anything I had to say and gave me another flight but I must pay 4 times the price over an above what i paid for my booking.<br> <br> Kulua service was really bad, i had to forfeit my ticket as I did not have money to get another ticket.<br> <br> I will not pass on a good comment about Kulula ever again
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Kulula.com's replyOfficial
17 Nov 2015, 09:55Hello ****am24,
Thank you for taking the time to contact us. I do understand your frustration when you missed your flight.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight further. I cannot locate your booking but can assure you that the staff would have assisted on this occasion if it was possible to re-open the flight to accept you and pre departure formalities (manifest and paperwork) had not yet been completed.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to contact us. I do understand your frustration when you missed your flight.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight further. I cannot locate your booking but can assure you that the staff would have assisted on this occasion if it was possible to re-open the flight to accept you and pre departure formalities (manifest and paperwork) had not yet been completed.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Kulula.com's reply17 Nov 2015, 09:55
Official
Hello ****am24,
Thank you for taking the time to contact us. I do understand your frustration when you missed your flight.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight further. I cannot locate your booking but can assure you that the staff would have assisted on this occasion if it was possible to re-open the flight to accept you and pre departure formalities (manifest and paperwork) had not yet been completed.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to contact us. I do understand your frustration when you missed your flight.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight further. I cannot locate your booking but can assure you that the staff would have assisted on this occasion if it was possible to re-open the flight to accept you and pre departure formalities (manifest and paperwork) had not yet been completed.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR