1 reviews | Active since Oct 2015
was denied entrance to the plane!!!!!
On the 19th of october 2015 i had a flight with kulula. i had booked the ticked at the airport at about 18:25pm. i was then told when i was booking the ticked that i could board up to 19:15. i then proceeded to check my luggage in and got everything prepared to get on the plane. After doing so i then proceeded to the gate. i got to the gate at 19:10 and was about to go onto the plane when a kulula staff member with the worst attitude rudely came out of nowhere and insisted that i cannot board the plane! she then denied me access to the plane and told me to leave the gate area and go back to ticket sales!!!!! what kind of service is this?? i paid for my ticket, followed what your staff had told me and when i get to the door to board you deny me access!!!!! how can you ***** and EMBARRASS from me like this?? this is nothing but common thievery!!! then on top of that i go back to the ticket sales and they deny my refund telling me that was the last flight and if i want to go home i must book another flight with saa for R1850!!!!!! i spent R3000 on flights that night because of your **** service!! contact me immediately else i will contact my lawyers!!!!
Thank you for your post. According to our records, you were offloaded at the boarding gates prior to your flight departure. All gates are closed 10mins prior to flight departure. After numerous name calls were made, a decision was made to offload you from the flight.
I am sorry that you felt the staff were rude. I will definitely address this matter with the airport managers. Once you were offloaded from your flight, you were requested to proceed to the ticket desk to change your flight. As you missed your flight, any difference in fare was for your own account. Unfortunately we did not have any other available flights that evening and therefore suggested you check with SAA. Your ticket was subsequently rebooked for a later date at no additional costs.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for your post. According to our records, you were offloaded at the boarding gates prior to your flight departure. All gates are closed 10mins prior to flight departure. After numerous name calls were made, a decision was made to offload you from the flight.
I am sorry that you felt the staff were rude. I will definitely address this matter with the airport managers. Once you were offloaded from your flight, you were requested to proceed to the ticket desk to change your flight. As you missed your flight, any difference in fare was for your own account. Unfortunately we did not have any other available flights that evening and therefore suggested you check with SAA. Your ticket was subsequently rebooked for a later date at no additional costs.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR