sC
sharon C
1 reviews | Active since Mar 2009
08 Mar 2016, 08:23
Walking an extra ten miles
I had a complaint of lost baggage and phoned yesterday to follow up. I was transferred through to Linda. This guy has taken my experience of good service to a supreme level by religiously keeping his promises to phone back and follow up. I truly appreciate this
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Kulula.com's replyOfficial
08 Mar 2016, 10:37Hello sharonc,
Thank you for taking the time to contact us.
On behalf of kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Linda . It is good to know that there are people out there who appreciate and acknowledge good customer service.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade.
We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
On behalf of kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Linda . It is good to know that there are people out there who appreciate and acknowledge good customer service.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade.
We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply08 Mar 2016, 10:37
Official
Hello sharonc,
Thank you for taking the time to contact us.
On behalf of kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Linda . It is good to know that there are people out there who appreciate and acknowledge good customer service.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade.
We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
On behalf of kulula.com , I would like to thank you for your kind words . I am absolutely delighted you were pleased with the service you received from Linda . It is good to know that there are people out there who appreciate and acknowledge good customer service.
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade.
We greatly value your support and your loyalty to the kulula brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Assuring you of our best interests at all times.
Bye for now .
Fazila Khan
Customer Relations
Best regards,