WAKE UP Kulula!

Booked flights to go to Durban for the weekend of 8 May, we then had to cancel as Hotel was damaged in the floods. Tried to change tickets to another date, can't do it online as the system bombs out, then tried with call centre, took 25 minutes for the consultant to tell me I can't book a flight that is 6 months later in October as the flight is unavailable and full, but I had a colleague just book a flight on that flight. You really need to wake up to your competition that have wallets for changed tickets. It has taken me longer than the flights last to get any form of help.