GH
Gavin H
1 reviews | Active since Aug 2015
11 Aug 2015, 14:43
Waiting for refund
Because of an internet error booked same flight twice. Called immediately and was told would be refunded in about 8 weeks. Still nothing after 12 weeks. Have phoned 3 times and kept on hold so long either ran out of credit or patience. Have emailed all known email addresses about 10 times and received no response yet. So still no refund
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Kulula.com's replyOfficial
11 Aug 2015, 17:07Hello kulularefund,
Thank you for your post. I am sorry to hear that your refund has not yet been processed after 12 weeks.
I will be in touch with you via your personal email for more information and follow up on the request.
Kind Regards,
Nazley CR
Thank you for your post. I am sorry to hear that your refund has not yet been processed after 12 weeks.
I will be in touch with you via your personal email for more information and follow up on the request.
Kind Regards,
Nazley CR
Best regards,
Kulula.com's reply11 Aug 2015, 17:07
Official
Hello kulularefund,
Thank you for your post. I am sorry to hear that your refund has not yet been processed after 12 weeks.
I will be in touch with you via your personal email for more information and follow up on the request.
Kind Regards,
Nazley CR
Thank you for your post. I am sorry to hear that your refund has not yet been processed after 12 weeks.
I will be in touch with you via your personal email for more information and follow up on the request.
Kind Regards,
Nazley CR
Best regards,