WAITING 6 MONTHS FOR A REFUND

My Father and his companion was due to fly to Cape Town on the 1st of June 2015. The morning of the 31st of May my father passed away and they could not undertake the flight. My Dad's companion phoned Flight Centre on Monday morning, 1st of June, and spoke to a helpful guy named Tyron Christie who assured her that the flight costs will be refunded, but it would take 12 weeks. After 12 weeks i inquired about the refund after sending in the death certificate and other documents. The refund rules of Kulula states the following: we will only allow a full refund without penalty in the following instances: o In unfortunate circumstances such as the death of a passenger. So there should be no reason why a refund is not possible. After numerous phone calls to Tyron Christie at Flight Cenrtre Blackheath, he assured me that the refund will be due soon. It is now 6 months and every time I try to find out about the refund I get excuses. The flight booking no : *** and cost of two tickets was R3933.68. Tyron, was very helpful and understanding and in this whole saga he was a beacon of light in the whole affair. I would like an answer from Kulula as to why no refund has been paid up till now