Very very very very very ridiculous?

I wish I could give a zero or minus star.. this is ridiculous.. their cancellation/ refund process is very silly!!! Function got canceled due to 4th wave.. flysafair flight to jhb was easy to cancel.. on the site.. instant refund voucher.. no hassle.. Kulula on the other hand (flight back) takes you through call center who then tell you you have to book for a future date and can’t change names.. oh.. and pay R300!! How do we know when the fourth wave is going to be over and if it will be safe to travel??????????? What later date? Why not give the flexibility of a voucher? Why is this airline so difficult to deal with!

I genuinely hate everything about them!