Very Negative Experience during Covid

DO NOT BOOK WITH THIS AIRLINE!!!! We booked a domestic flight for our planned 3 week trip trip to south africa from Ireland. Covid meant our flights leaving Ireland was suspended. The customer service was ********** - I received no reply to repeated messages and emails sent. They were not willing to refund the 200 euro spent. A friend in South Africa did get through to them eventually and the only option they gave my son and I was to pay more money to rebook flights within 5 months yet flights are still suspended??? This is not realistic nor is it helpful and quite appalling given that our inability to get to South Africa is completely out of our control. All other agents whom we booked with in South Africa kindly refunded our money. I would subsequently advice people not to book with this airline period given our negative experience overall.