1 reviews | Active since Oct 2012
Very happy with customer service
On Friday 7th August 2015, I was flying from Cape Town to Johannesburg with Kulula. I had checked in online and received a boarding pass (email) however as i tried to go through the gate, my boarding pass did not have a a barcode to allow for scanning. I went to the Kulula counter (in total panic as i was a bit late and scared that I may miss my flight). However, as soon as I explained my problem to the lady, she was very helpful and told me to stand beside the line with other passengers going on the same flight and they continuously kept on calling for people going to Lanseria to come in front. <br> <br> I will definitely continue choosing Kulula over others based on their staff's professionalism. <br> <br> (One complaint though - what happened to the jokes in flight? I used to enjoy those :-))
I am delighted to hear that your experience with us was a good one. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with CPT Airport Managers.
We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
I am disappointed to learn that there was no onboard humour. This is something all our customers enjoy. I will address this with the Crew Managers.
We really appreciate you taking the time to let us know we are doing something right. We look forward to welcoming you onboard one of our flights in the near future.
Kind Regards,
Nazley CR
I am delighted to hear that your experience with us was a good one. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I'll be sure to share it with CPT Airport Managers.
We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.
I am disappointed to learn that there was no onboard humour. This is something all our customers enjoy. I will address this with the Crew Managers.
We really appreciate you taking the time to let us know we are doing something right. We look forward to welcoming you onboard one of our flights in the near future.
Kind Regards,
Nazley CR