Very disappointed. Never again.

1. Boarding delayed. 2. We were told there was no room for hand luggage, so some people's bags got tagged at random. Most people were able to take their hand luggage with them on board. I was told to leave mine at the door. (It was not larger or heavier than anyone else's.) Hand luggage typically does not have locks on it so I was concerned. Was told it would be safe. 3. In flight service was incredibly slow. 4. Air pressure upon descent was handled so poorly that multiple people were clutching their heads from ear pain. I couldn't hear for 3 hours after our flight and even had spikes of pain shoot through my forehead. Was crying by the end of the flight. 5. When we landed, we were told the hand luggage had been put on the conveyor belt. This is exactly where baggage sometimes gets broken into? This is really irresponsible.

I am thoroughly over the Kulula experience. Never again.