JN
Jayendra N
1 reviews | Active since Apr 2015
22 Apr 2015, 15:11
Very bad attitude
I was 30mintues before my flight with Kulula had departed. Lady at the counter told me flight has left, I can't understand how a flight can leave before it's departure time. I am also a frequent flyer. And I'm treated so badly. Very unhappy. I Wasn't even compensated
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Kulula.com's replyOfficial
23 Apr 2015, 10:46Hello Jay23naidu,
Thank you for your post.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight. However on that occasion it was not possible to re-open the flight to accept you as pre departure formalities had already been completed.
When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. As per your booking, your ticket was changed to the next available flight.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Thank you for your post.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight. However on that occasion it was not possible to re-open the flight to accept you as pre departure formalities had already been completed.
When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. As per your booking, your ticket was changed to the next available flight.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Best regards,
Kulula.com's reply23 Apr 2015, 10:46
Official
Hello Jay23naidu,
Thank you for your post.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight. However on that occasion it was not possible to re-open the flight to accept you as pre departure formalities had already been completed.
When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. As per your booking, your ticket was changed to the next available flight.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Thank you for your post.
All our flights close 30 minutes prior to departure. Our procedure is to make an announcement, check the queues and then finalise the flight. We would like to accept customers who are running late, but it isn't as straight forward as that as we risk losing our take off slot with Air Traffic Control and this will affect the later flights which the aircraft is scheduled to operate. We do try and accommodate customers who arrive late for check-in whenever possible and when we are sure it will not delay the flight. However on that occasion it was not possible to re-open the flight to accept you as pre departure formalities had already been completed.
When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. As per your booking, your ticket was changed to the next available flight.
Thank you for being in touch with us.
Kind Regards,
Nazley - CR
Best regards,