1 reviews | Active since Jan 2016
VERY bad attitude
On Thursday afternoon I was flying from Durban to Cape Town and upon check-in I was told that Kulula had overbooked the flight and that I was not able to be allocated a seat. I was flying with family and now was told that I couldn't flying with them, after calling the manager (Colline) who was extremely rude, someone had organized a seat for me on the right flight. I am happy that I got my flight but very disgusted that Kulula had overbooked their flights and by the disgusting attitude I received. After being spoken to rudely and being blamed for Kululas mistake the conversation ended with me saying that I would like to be on the same flight as my family and her replying rudely \ugh you have your seat now so shut up"and when we walked away we could hear her complaining about us to the guy at the counter. """
Thank you for your post.
I have forward your post to the Customer Service Manager (King Shaka International Airport) and will respond upon feedback.
Regards.
David
Thank you for your post.
I have forward your post to the Customer Service Manager (King Shaka International Airport) and will respond upon feedback.
Regards.
David
